Terms and Conditions

Dear Customers,
Thank you for your interest in the products offered by the Cornero.pl store

In the interest of the highest quality of service, we present below the Terms and Conditions in a version for consumers and for entrepreneurs. Please familiarize yourself with the content of the appropriate terms and conditions before making a purchase. In particular, we encourage you to read the final section of the Terms and Conditions, which contains a description of the typical properties of our products and instructions for the use and maintenance of furniture, allowing you to make the right choice.

We remind you that natural persons conducting business activity (entrepreneurs) who intend to conclude a contract directly related to their business activity, which nevertheless is not of a professional nature for these entrepreneurs, resulting in particular from the subject of the business activity they conduct, are entitled to certain rights granted to consumers. Therefore, the provisions of the terms and conditions addressed to consumers will apply to these entrepreneurs, with the exception of provisions concerning warranty for defects in purchased products and services.

In case of any questions or doubts regarding the products or services we offer, as well as regarding the content of the terms and conditions, please contact Store customer service.

We remain at your disposal.

I. Definitions

Store – an online store that is an e-commerce IT platform, located at www.cornero.pl, operated by the Seller, through which the Customer has the opportunity to place Orders.
Seller (Service Provider) – Cornero SP. z o.o. with its registered office in Łubnice (98-432), ul. H. Sienkiewicza 8, entered in the register of entrepreneurs under Tax ID (NIP): 7511788412, e-mail address: biuro@cornero.pl, contact phone: +48 578 716 513.
Customer – a natural person with full legal capacity who intends to use or uses the services offered by the Store, and in particular intends to conclude an Agreement with the Seller for purposes not directly related to their business or professional activity; or a natural person concluding an Agreement directly related to their business activity, when the content of that Agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of the business activity they conduct, made available on the basis of the provisions on the Central Registration and Information on Business Activity.
Order – a declaration of intent by the Customer aimed directly at concluding an Agreement, specifying in particular the type and quantity of the Goods, constituting an offer to conclude an Agreement.
Goods – products and product-related services offered in the Store by the Seller.
Agreement – a contract of sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer, concluded at a distance, via the Store or by telephone.
User Account – a panel assigned to a given Customer as a result of proper registration, where data is collected and stored, in particular regarding Orders placed by the Customer and the data provided when placing these Orders, and which also allows the Customer to track the status of an Order.
Newsletter – an information bulletin sent to Customers who have subscribed, containing marketing content regarding the Seller's Goods.
Privacy Policy – a document governing the rules for processing the personal data of Store Customers.
Business day – a day from Monday to Friday, excluding statutory public holidays.

II. General Provisions

These Terms and Conditions are addressed to consumers (within the meaning of Article 22¹ of the Civil Code) and to natural persons concluding Agreements directly related to their business activity, when the content of that Agreement indicates that it is not of a professional nature for them, who are Customers of the Store.
The provisions concerning warranty set out in point XIII of the Terms and Conditions do not apply to natural persons concluding Agreements directly related to their business activity, when the content of that Agreement indicates that it is not of a professional nature for them; the relevant provisions of the Terms and Conditions for entrepreneurs shall apply instead.
The provisions of the Terms and Conditions are not intended to exclude or limit any rights of the Customer under applicable law. In the event of any inconsistency between the provisions of these Terms and Conditions and the above regulations, those regulations shall prevail.
The Terms and Conditions set out the rules for the sale of Goods using means of distance communication via the Store (order form, user account, e-mail message) or by telephone contact, as well as the rules for Customers' use of the Store and the additional services made available through it (e.g. Newsletter, LiveChat).
Store customer service can be contacted via e-mail: biuro@cornero.pl or phone numbers: +48 578 716 513.
The Store is open 24 hours a day throughout the year; however, due to the need to carry out maintenance work to maintain the functionality of the Store, the Seller reserves the right to temporarily suspend the provision of individual services, of which it will inform the Customer via a notice posted in the Store.
Correspondence address, office: Cornero SP. z o.o. with its registered office in Łubnice (98-432), ul. H. Sienkiewicza 8
Unless otherwise provided by the Terms and Conditions, all communication with the Customer takes place using the e-mail address or contact phone number provided by the Customer.
The Seller is entitled to introduce limitations on the maximum number of units of a given Good or category of Goods covered by a given Order. Information on limitations regarding the maximum number of units of a given Good or category of Goods is available in the Store while placing an Order.

III. Provision of Electronic Services

The Seller provides the following electronic services:
- enabling browsing of Goods in the Store
- sale of Goods using means of distance communication via the Store, i.e. via the order form, user account, and e-mail messages
- User Account
- Newsletter
These Terms and Conditions constitute terms and conditions within the meaning of Article 8 of the Act of July 18, 2002 on the provision of electronic services, and the Seller bears the obligations of the Service Provider within the meaning of that act.
Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
- a computer, smartphone, or other multimedia device with Internet access
- access to e-mail
- a web browser: Mozilla Firefox version 32 and higher, or Internet Explorer version 9 and higher, Opera version 23 and higher, Google Chrome version 37 and higher
- recommended minimum screen resolution: 1024x768
- recommended enabling of cookie storage and JavaScript support in the web browser
- having one of the standard programs for reading PDF files
Detailed rules for concluding and terminating agreements for the provision of individual electronic services are set out further in the Terms and Conditions.
The Service Provider ensures that the Customer may terminate the use of an electronically provided service at any time.
It is prohibited to provide unlawful content.
The Customer is obliged to use the Store in a manner consistent with the law and good practice, with respect for the personal rights and intellectual property rights of third parties.
The Customer is obliged to enter data consistent with the actual state of affairs.
The Service Provider takes action to ensure the correct functioning of the Store, to the extent resulting from current technical knowledge, and undertakes to promptly remove disruptions in the functioning of the Store reported by Customers.
The Customer may notify the Service Provider of any disruptions in the functioning of the Store (complaints), as well as submit any opinions and suggestions regarding the functioning of the Store.
The Customer may submit complaints, opinions, and suggestions to the Service Provider's e-mail address given in point I of the Terms and Conditions.
If content published on the Store's website infringes the personal rights of the Customer or another person, such persons may notify the Service Provider of a potential infringement by sending a report to the Service Provider's e-mail address given in point I of the Terms and Conditions.
Upon receipt of a complaint or a report of a potential infringement, the Service Provider takes prompt action aimed at removing disruptions in the functioning of the Store or removing from the Store the content causing the infringement, as applicable.
The Service Provider is liable for content posted by Customers, provided that it has received notification of its unlawfulness in accordance with the provisions of these Terms and Conditions.
Upon receiving notification of the unlawfulness of posted content, the Service Provider reserves the right to remove statements posted by Customers, in particular with regard to inappropriate content or content that may constitute a violation of applicable law, where, on the basis of reports from third parties or relevant authorities, it has been determined that such content may constitute a violation of applicable law.
The Service Provider is not obliged to publish content posted by Customers, in particular where such content is inappropriate, harms the interests of the Service Provider, or may constitute a violation of applicable law.

IV. Order Placement Procedure

Information about a Good, including its price and description, including technical parameters, constitutes an invitation to conclude an Agreement within the meaning of Article 71 of the Civil Code.
The Seller makes available in the Store, as an attachment to the Terms and Conditions, a document informing about the typical properties of individual Goods (e.g. susceptibility to scratching, possible discoloration), as well as information on recommended methods of using the Goods, with which the Customer should familiarize themselves before placing an Order.
The invitation to conclude an Agreement is binding until the Seller removes it from the Store or informs that the Good is unavailable.
The price of a Good displayed in the Store is given in Polish zloty and includes VAT. The price does not include any delivery, payment, and related service costs (e.g. assembly), which are indicated or agreed with the Seller during the Order placement process.
The price and all costs referred to in the paragraph above are binding at the time the Customer places the Order and will not change regardless of any price changes in the Store that may occur with respect to individual Goods after the Customer has placed the Order.
The contact details entered or provided by the Customer indicate who will be the buyer of the Good (the party to the Agreement), and, in case of doubt, the home address or company address indicated or provided in the contact details will constitute the delivery address for the purchased Good, and the e-mail address will be used for communication with the Customer related to the fulfillment of Orders and other services provided electronically.
Orders in which contact details have been incorrectly entered or provided (a non-existent e-mail or missing phone number) will not be processed.
The Seller enables placing an Order via:
- User Account
- order form
- e-mail message
- telephone contact
Orders placed on Saturdays, Sundays, and other statutory public holidays will be processed on the first business day following the day on which the Order was placed.

V. User Account Registration

The Seller enables the Customer to register a User Account free of charge during each visit to the Store and directly while placing an Order.
Registration takes place by completing a registration form. The Customer fills in the registration form according to the instructions provided, indicating, among other things: an e-mail address, an Account username (login) and password with which the Customer will log in to the Account, as well as first and last name.
In order to create a User Account, the Customer confirms that they have read these Terms and Conditions and the Privacy Policy and accepts their content, and also has the option of giving other, voluntary consents regarding the Seller's marketing activities.
Upon correctly entering the above registration data into the form and selecting the "create account" option, the Store generates and sends an automatic message to the e-mail address provided by the Customer during registration, containing information on how to activate the Account.
When setting a password, the Customer should take into account that, to increase the level of protection against it being broken, the password should consist of at least 6 characters, including at least one digit. The password is confidential information, for the Customer's exclusive knowledge. The Customer is obliged to set a password in a way that prevents it from being guessed by third parties. The Customer should not share their login and password with third parties.
The Customer is liable for sharing the password with other entities; in particular, the Customer is obliged to pay for any Orders placed using the login and password of the User Account, unless the Order was placed using the Account through no fault of the Customer (e.g. a hacking attack). The Customer may change the password by submitting such a request via their Account.
Upon confirmation of registration (Account activation), an agreement is concluded between the registered entity (the Account user) and the Seller, the subject of which is services relating to the User Account, provided under the terms set out in these Terms and Conditions.
The Customer may at any time resign from the services provided by the Store by deleting their Account, which does not affect Orders placed through it.
The Seller may delete a User Account with immediate effect if its user violates the provisions of the Terms and Conditions or generally applicable law, indicating the reason for the Account deletion.
The Seller enables the simultaneous creation of a User Account and placement of an Order.

VI. Order via the Order Form and User Account

To begin the Order placement procedure, the Customer selects a Good available in the Store by adding it to the virtual "Cart." The Customer may then continue shopping and make appropriate changes to the Goods in the virtual cart, or proceed to the Order finalization stage using the "Proceed to checkout" button.
The Customer finalizes the Order via the interactive form available on the Store's website or confirms the data collected within the User Account.
To finalize the Order, the Customer fills in the form according to the instructions provided, indicating, among other things: identification data, contact phone number, e-mail address, delivery address, invoicing details, delivery method, unless this data has already been collected within the User Account.
The Customer confirms the entered data each time at the Order summary stage and selects the method of payment.
The Customer confirms that they have read these Terms and Conditions and the Privacy Policy and accepts their content, and also has the option of giving other, voluntary consents regarding the Seller's marketing activities.
Placing an Order for Goods via the order form and User Account is possible after completing the entire Order placement procedure (described in points 1-5) and clicking the "order and pay" button, which is equivalent to concluding the Agreement.
The Customer makes payment in the manner provided for a given payment service, entering payment card information (if applicable to the selected payment method) or following the instructions on the payment service operator's website. Payment rules are set out in point IX of the Terms and Conditions.
After confirming an Order with an obligation to pay, the Seller confirms the terms of the concluded Agreement to the Customer, sending them to the Customer via e-mail, no later than together with the information on acceptance of the Order for fulfillment.
Immediately upon receiving information that the Order has been paid, the Seller confirms via e-mail that the Customer's payment has been made, informing them of the acceptance of the Order for fulfillment.
A Store employee may contact the Customer by phone in case of any questions or doubts.

VII. Order via Telephone Contact

The Seller provides the following phone numbers for placing Orders: +48 578 716 513 - available Monday to Friday from 8:00 AM to 4:00 PM (excluding statutory public holidays, charged at the standard rate according to the relevant operator's price list).
An Order placed by telephone should specify at least the essential terms relating to the ordered Good, i.e. name, quantity, and price, as well as other additional terms, i.e. place of delivery, method of payment, and the Customer's contact details, including e-mail address.
The Seller provides the Customer with information on the price of the goods the Customer is interested in, verifies their availability, presents basic information on payment and delivery methods, the legal effects of concluding the Agreement, and answers any questions, providing clear, understandable, and non-misleading information in Polish.
The Seller verifies the delivery costs of the ordered Goods based on the address provided by the Customer.
After agreeing on the content of the Order, the Seller informs about the total cost of the Order.
If the Customer does not specify in the Order a deadline within which they expect the Seller's response, an Order placed in this manner ceases to be binding on the Customer if it is not promptly accepted by the Seller.
The Seller confirms to the Customer the receipt of the Order and the content of the proposed Agreement, as well as the payment terms, by sending them via e-mail together with information on the need for the Customer to confirm the Order with an obligation to pay, to review and accept the Terms and Conditions and the Privacy Policy, which will result in the conclusion of the Agreement.
The Agreement is concluded at the moment the Customer places the Order with an obligation to pay in accordance with the paragraph above.
If the Customer does not confirm the Order with an obligation to pay within 3 business days from the date of receiving information about the need to confirm the Order with an obligation to pay, the Order is deemed cancelled.
After confirming an Order with an obligation to pay, the Seller confirms the terms of the concluded Agreement to the Customer, sending them to the Customer via e-mail, no later than together with the information on acceptance of the Order for fulfillment.
Immediately upon receiving information that the Order has been paid, the Seller confirms via e-mail that the Customer's payment has been made, informing them of the acceptance of the Order for fulfillment.
A Store employee may contact the Customer by phone in case of any questions or doubts.
The content of the concluded Agreement is recorded, secured, and made available to the Customer by making these Terms and Conditions and the Privacy Policy available on the Store's website, sending the Customer the e-mail messages referred to in this paragraph above, recording and storing in the Store the declaration of placing an Order with an obligation to pay, and by enclosing proof of purchase of the Good with shipments.
The content of the Agreement is additionally recorded and secured in the Store's IT system.
If, when placing a telephone Order, the Customer does not provide an e-mail address, the Seller delivers the ordered Good together with documents signed by the Seller: the Agreement, the Terms and Conditions, and the Privacy Policy, prepared for the Customer's signature. In such a case, the Agreement is concluded at the moment the Customer signs the above-mentioned documents, provided that the Customer hands one copy of the documents intended for the Seller to the courier.

VIII. Order via E-mail Message

The Seller provides the following e-mail address for placing Orders: biuro@cornero.pl
An Order placed via e-mail message should specify at least the essential terms relating to the ordered Good, i.e. name, quantity, and price, as well as other additional terms, i.e. place of delivery, method of payment, and the Customer's contact details, including e-mail address.
If the Customer does not specify in the Order a deadline within which they expect the Seller's response, an Order placed in this manner ceases to be binding on the Customer if it is not promptly accepted by the Seller.
The Seller confirms to the Customer the receipt of the Order together with information on the need for the Customer to confirm the Order with an obligation to pay and the payment terms, to review and accept the Terms and Conditions and the Privacy Policy, which will result in the conclusion of the Agreement.
The Agreement is concluded at the moment the Customer places the Order with an obligation to pay in accordance with the paragraph above.
If the Customer does not confirm the Order with an obligation to pay within 3 business days from the date of receiving information about the need to confirm the Order, the Order is deemed cancelled.
After confirming an Order with an obligation to pay, the Seller confirms the terms of the concluded Agreement to the Customer, sending them to the Customer via e-mail, no later than together with the information on acceptance of the Order for fulfillment.
Immediately upon receiving information that the Order has been paid, the Seller confirms via e-mail that the Customer's payment has been made, informing them of the acceptance of the Order for fulfillment.
All correspondence between the Seller and the Customer will take place via e-mail, which does not exclude the Customer's right to contact the Seller in another way.
A Store employee may contact the Customer by phone in case of any questions or doubts.
The content of the concluded Agreement is recorded, secured, and made available to the Customer by making these Terms and Conditions and the Privacy Policy available on the Store's website, sending the Customer the e-mail message referred to in this paragraph above, recording and storing in the Store the declaration of placing an Order with an obligation to pay, and by enclosing proof of purchase of the Good with shipments.
The content of the Agreement is additionally recorded and secured in the Store's IT system.

IX. Payments

The Seller offers the following payment methods in the Store:
- cash or payment card at the Seller's office, at the latest at the time of personal pickup from the Seller's warehouse or another place indicated during the Order placement process - Order fulfillment begins after the Order placement procedure is completed
- bank transfer – as a prepayment - Order fulfillment begins when the funds are credited to the Seller's bank account (the Seller does not require sending proof of the transfer)
- cash on delivery or payment card on delivery - payment for the Good must be made to the carrier in cash or by payment card at the time of delivery of the Good - Order fulfillment begins after the Order placement procedure is completed
In the case of choosing the payment method referred to in paragraph 1 above, if the Customer, through their own fault, fails to collect the Good, the Seller has the right to cancel the Order after the ineffective expiry of a 3-business-day period, counted from when the Seller receives the Good back from the carrier or from the expiry of the period for personal pickup of the Good.
The Seller may agree with the Customer on the terms of a repeat delivery or pickup, reserving that the delivery or pickup will be carried out subject to prepayment for the repeat delivery.
The provisions of paragraphs 2 and 3 above do not exclude the possibility of the Seller pursuing payment from the Customer for the ordered Good, as well as pursuing compensation for damage incurred due to an unfulfilled delivery or Order (in particular, the costs of a shipment not fulfilled through the Customer's fault).
In the case of choosing payment by bank transfer, payment should be made within 7 business days to the bank account indicated in the e-mail confirming the placed Order. After the ineffective expiry of the period indicated in the paragraph above, the Seller has the right to cancel the Order or demand payment for the ordered Good.
In the event of a lack of payment, the Seller will inform the Customer of the lack of payment, setting an additional deadline for payment, and may also inform of other payment methods. In the event of the ineffective expiry of the additional payment deadline, the Seller may cancel the Order or demand payment for the ordered Good.
In the event that a refund is required for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account assigned to the payment card.
If the Customer makes payment for part of the Order (except for cash payment, payment card on delivery, or personal pickup payment), the Store will inform the Customer of the missing payment, setting an additional deadline for its payment. After the ineffective expiry of this deadline, the Seller has the right to cancel the Order or demand the missing part of the payment for the ordered Good. In the event of Order cancellation, the paid funds will be returned to the Customer in a form corresponding to the selected payment method.
The Customer may request documentation of the sale by invoice and give consent to receiving the invoice in electronic form. If the Customer chooses the option provided for in this paragraph, the Seller will send the Customer an electronic invoice to the e-mail address provided by them. Electronic invoices will be issued in PDF format.
The provisions of paragraph 9 above do not apply to sales with delivery outside the territory of the Republic of Poland (mail-order sales). In the case of such sales, the Seller will issue an invoice to the Customer. If the Customer gives consent, the invoice will be in electronic form and will be sent to the e-mail address provided by the Customer.
The Customer may withdraw the consent referred to in paragraphs 9 and 10 above at any time by sending an e-mail message to the Seller.
The Customer's consent to the issuance and sending of invoices in electronic form does not exclude the Seller's right to issue and send settlement documents, including invoices and receipts, in paper form.
The rules for payment by payment card using payment terminals used by the Seller via the PaySquare service are available on the website https://epayment.pl.worldline.com/.

X. Order Fulfillment Time and Delivery

The expected Order fulfillment time is given for each Good. If the Order fulfillment time is not given, a period of 7 business days is assumed. The Order fulfillment time depends on the availability of the given Good.
The Order fulfillment time is the time counted from the moment the payment is credited or as indicated in accordance with point IX paragraph 1 of the Terms and Conditions, until the moment the Order is handed over from the Seller's warehouse to the carrier fulfilling the delivery or the Good is made available for personal pickup (this includes assembling the Order, preparing it for shipment/handover, and agreeing on a delivery date with the Customer).
The Seller also offers the sale of Goods with an extended availability time. Relevant information is included on the product page of the given Good. For these Goods, the extended availability time should be added to the Order fulfillment time.
The Seller offers the following methods of delivering the Good:
- via transport companies
- using the Seller's own transport
- personal pickup by the Customer - pickup locations are indicated during the Order placement process
Due to the nature of the Goods, the delivery date is agreed individually with the Customer, subject to the paragraphs below.
Delivery will take place within 30 business days.
Delivery does not include the service of carrying the Good into the Customer's premises. The Good is handed over in front of the Customer's premises.
Any transport cost indicated during the Order placement process applies to delivery within Poland.
In the case of delivery of Goods within the territory of Poland, the Seller offers free delivery of the Good in the indicated manner if the total value of the Goods covered by the Order is at least PLN 499 (in words: four hundred ninety-nine). If, as a result of situations specified in the Terms and Conditions (e.g. partial cancellation of an Order), the total value of the Order falls below PLN 499 (in words: four hundred ninety-nine), the free delivery provisions do not apply, and the Customer will be charged for the delivery of the Good in accordance with the price list on the Store's website and in the order form.
In the case of international delivery, before placing an Order, the Customer is obliged to contact Store customer service to determine the possibility of delivery and calculate transport costs. Failure to determine the method and cost of international transport constitutes a material omission in the Order and results in the Agreement not being concluded, unless the Seller again agrees on the terms of the Order with the Customer.
An Order for Goods with different fulfillment and delivery times is shipped after the entire Order is assembled, i.e. after the longest of the given fulfillment and delivery times has elapsed, unless the Seller agrees on a different delivery date for the Goods with the Customer.

XI. Right of Withdrawal from the Agreement

The Customer has the right to withdraw from the Agreement within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which the Customer took possession of the Good, or on which a third party other than the carrier and indicated by the Customer took possession of the Good.
To exercise the right of withdrawal, the Customer must inform the Seller (Cornero SP. z o.o. with its registered office in Łubnice (98-432), ul. H. Sienkiewicza 8, entered in the register of entrepreneurs under Tax ID (NIP): 7511788412, e-mail address: biuro@cornero.pl, contact phone: +48 578 716 513) of their decision to withdraw from the Agreement by means of an unambiguous statement, for example in the following way:
- in writing to the address: ul. H. Sienkiewicza 8, 98-432 Łubnice
- electronically via e-mail to: biuro@cornero.pl
- by telephone at: +48 578 716 513
The Customer may use the model withdrawal form, but this is not obligatory. The model withdrawal form is available on the Store's website.
To meet the withdrawal deadline, it is sufficient for the Customer to send information regarding the exercise of their right of withdrawal before the withdrawal period expires.
The right of withdrawal does not apply to the Customer with respect to an Agreement:
- for the provision of services, if the Seller has fully performed the service with the explicit consent of the Customer, who was informed before the commencement of the service that after the Seller has performed it, they will lose the right of withdrawal
- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the withdrawal period expires
- in which the subject of performance is a non-prefabricated Good, manufactured according to the Customer's specifications or intended to meet their individualized needs
- in which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery
- in which the subject of performance is Goods which, after delivery, due to their nature, become inseparably combined with other items
- in which the Customer explicitly requested that the Seller visit them to carry out urgent repair or maintenance; if the Seller additionally provides services other than those requested by the Customer, or delivers Goods other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal applies to the Customer with respect to the additional Goods
- concluded through a public auction

XII. Effects of Withdrawal from the Agreement

In the event of withdrawal from the Agreement, the Seller shall return to the Customer all payments received from the Customer, including the costs of delivering the Good (except for additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), promptly, and in any event no later than 14 days from the day on which the Seller was informed of the Customer's decision to exercise the right of withdrawal from this Agreement.
The Seller will make the refund using the same payment methods as those used by the Customer in the original transaction, unless the Customer has explicitly agreed to another solution.
In any case, the Customer will not incur any fees in connection with this refund.
The Seller reserves the right to withhold reimbursement until it has received the Good, or until the Customer has supplied evidence of having sent it back, whichever event occurs first.
If the Customer received the Good in connection with the Agreement, they are obliged to send back or hand over the Good to the Seller at the address: Cornero SP. z o.o. with its registered office in Łubnice (98-432), ul. H. Sienkiewicza 8, promptly, and in any event no later than 14 days from the day on which the Customer informed of their withdrawal from the Agreement.
The deadline is met if the Customer sends back the Good before the expiry of the 14-day period.
The Customer bears the direct cost of returning the Good. The cost of returning the Good depends primarily on the dimensions of the Good and the distance of the location of the Good from the Seller's warehouse. The maximum estimated amount of these costs applies to returns within the territory of the Republic of Poland. In the case of an Order outside the territory of the Republic of Poland, the Customer will be informed of the estimated cost of returning the Good during the Order placement process.
The Customer is liable for any diminished value of the Good resulting from using it in a way other than what was necessary to establish the nature, characteristics, and functioning of the Good.
If the Customer intends to return oversized Goods, they will contact the Seller in advance.

XIII. Complaint Filing and Handling Procedure, and Liability Rules

The Store undertakes to deliver the Good free from defects. Goods whose description indicates identified physical defects are an exception. The Seller's liability in this regard is excluded.
In the case of delivery of the Good to the Customer via a transport company or by the Seller, the Customer is obliged to examine the Good at the time and in the manner customary for shipments of this kind. If they find that a loss or damage to the Good occurred during transport, they are obliged to take all actions necessary to establish the carrier's liability.
The Customer is obliged to report a complaint to the Seller, informing them of any defects in the Good – before proceeding with assembly of the Good.
In the event that defects in the Good are found, on the terms set out in Article 561 et seq. of the Civil Code, a Customer purchasing the Good may demand:
- repair of the Good
- replacement of the product with one free of defects
- a reduction in the price of the Good
- or may withdraw from the Agreement
Customers have the right to file a complaint regarding the warranty for physical defects of the sold item in accordance with the Civil Code, taking into account the provisions concerning consumers.
Complaints may be submitted via e-mail, by telephone, and in writing. The Seller's contact details for submitting complaints are given in point I of the Terms and Conditions.
A complaint notification should include:
- the details of the person or entity filing the complaint (first and last name or full name, contact details)
- an indication of the reasons for the complaint (including a precise description of the defects identified by the Customer and the dates they were identified, if applicable)
- an indication of the Order to which the complaint relates
- the content of the demand
In the case of a complaint about a Good submitted via e-mail, the Customer should attach photographic documentation showing the defect (preferably in jpg format) to the description of the identified defects, although this is not obligatory.
The Seller will respond to the complaint within 14 days from the date of receiving a properly prepared complaint, in accordance with the paragraphs above. Failure by the Seller to respond within the above period means that the Seller has deemed the complaint justified.
The Seller is liable under warranty if a physical defect is found within two years of the delivery of the Good to the Customer.

XIV. Warranties

Goods offered by the Seller may be covered by a warranty granted by the manufacturer or another third party (the guarantor), or by other after-sales services. The Seller does not grant any warranty on any offered Goods, nor does it provide after-sales services.
Rights under warranty should be exercised in accordance with the terms set out in the warranty card or the guarantor's warranty statement. The warranty (if the sold Good is covered by one) does not exclude, limit, or suspend the Customer's rights arising from the provisions on warranty for defects in the sold item, taking into account the provisions of these Terms and Conditions.

XV. Out-of-Court Methods of Handling Complaints and Pursuing Claims

Detailed information regarding the Customer's ability to use out-of-court methods of handling complaints and pursuing claims, and the rules for accessing these procedures, are available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection:
Unless such an obligation arises from mandatory legal provisions, the Seller does not use out-of-court methods of handling complaints and pursuing claims, including does not use out-of-court consumer dispute resolution.
The Customer may apply for out-of-court dispute resolution with the trader to an entity authorized to resolve disputes of this kind (in cases where the nature of the dispute indicates that an authorized entity is competent to handle the matter), on the terms and in the manner set out in the Act of September 23, 2016 on out-of-court resolution of consumer disputes (Journal of Laws 2016, item 1823, as amended). The President of the Office of Competition and Consumer Protection maintains a register of authorized entities.
The Customer is entitled to file a complaint, among other means, via the EU Online Dispute Resolution (ODR) platform available at the following website (the ODR platform is used to resolve disputes arising from domestic or cross-border agreements concluded online): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
The Seller does not apply codes of good practice within the meaning of Article 2(5) of the Act of August 23, 2007 on Counteracting Unfair Market Practices.

XVI. Additional Services

Every Customer has the option to subscribe to the Store's Newsletter free of charge.
The Customer will receive the Newsletter electronically at the e-mail address they provide, if they voluntarily consent to the processing of personal data for this purpose and to receiving correspondence electronically from the Seller.
The Customer may unsubscribe from the Newsletter at any time (by clicking the appropriate link included in the correspondence sent, or by contacting the Seller).
The Seller allows Customers with a User Account to post reviews and comment on Goods in the space provided for this purpose in the Store.
The provisions of point III paragraphs 12-16 of the Terms and Conditions apply to the posting of reviews and comments by the Customer.
The Seller provides Customers with a free interactive communication window (LiveChat) for asking questions about the Store. All explanations and answers from LiveChat are of an informational nature only and do not constitute the content of an offer or an Agreement.
The Customer may terminate the LiveChat service at any time by closing the interactive communication window.
The contact form service consists of sending a message to the Seller using the form placed in the store. Resignation from the free contact form service is possible at any time and consists of ceasing to send inquiries to the Seller.

XVII. Assembly Service

The Seller offers an assembly service for the Good within individual Orders.
The price for the assembly service will be indicated or agreed with the Seller during the Order placement process.
The assembly service does not include carrying the Good into the room indicated by the Customer.
Assembly of the Good will take place on a date agreed with the Customer, but no later than 3 business days from the date of delivery of the Good.
The time required to complete the assembly service depends on the quantity of furniture being assembled and the conditions of the room, but should not exceed 2 business days.
In order to prepare for the assembly service on the agreed date, the Customer is obliged to: make available to the assembly company a secured room of adequate area in which the Good is to be assembled, and to protect against mechanical damage that may arise as a result of carrying in the Good, the route leading from the entrance to the room in which the Good will be assembled (walls, ceilings, floors, elevators).
The room should be adequately insulated (a watertight roof, windows, ceiling), and appropriate humidity and room temperature should be ensured. The construction of the walls should allow for the safe assembly of the Good, which requires permanent attachment to the wall – details in this regard are contained in the attachment to the Terms and Conditions. The floor surface should be flat, without unevenness or slopes across the entire area of the installation. The walls should maintain right angles, both vertically and horizontally.
The Customer undertakes to provide the assembly company with the complete set of Goods to be assembled, the complete set of documents relating to the Goods, and information (including a plan for the placement of the Goods in the rooms, and any obstacles preventing the performance of the service).
The Customer is obliged to be present during the performance of the assembly service and to cooperate with the assembly company to the necessary extent, including providing any information regarding the rooms (e.g. the layout of electrical wiring, ventilation, etc.).
In the event of failure or improper fulfillment by the Customer of the obligations referred to in paragraphs 5-9 above, the assembly company has the right to refuse assembly. If assembly is not possible through the Customer's fault, the Seller may charge the Customer for the costs actually incurred resulting from the fact that the assembly service was not performed.
After completing the assembly, the assembly company draws up a service completion report. In the report, the parties may confirm the correct performance of the service, or the Customer may raise objections to the services performed.
In the event of justified objections being raised, the Seller, with the help of the assembly company, is obliged to promptly make corrections. After the corrections have been made, the assembly company draws up a new service completion report. The provisions of the paragraph above apply accordingly.
Unjustified refusal by the Customer to sign the report entitles the assembly company to sign the report unilaterally, which is equivalent to acceptance of the service performed.

XVIII. Processing of Personal Data

Use of the Store, including placing Orders, involves the processing of personal data of natural persons relating to the Customer. Detailed rules for processing this personal data have been described by the Seller in the Privacy Policy posted on the Store's home page.

XIX. Final Provisions

The Terms and Conditions enter into force on the day of publication on the Store's website.
These Terms and Conditions may be amended. Every Customer will be notified of changes to the Terms and Conditions via an e-mail message sent to the e-mail address provided by the Customer, to which the amended Terms and Conditions will be attached.
Acceptance of changes to the Terms and Conditions takes place by continuing to use the Store after the changes to the Terms and Conditions come into force, provided that the previous provisions of the Terms and Conditions apply to Orders placed and Agreements concluded before the change to the Terms and Conditions came into force.
Changes to the Terms and Conditions come into force no earlier than 7 days from the moment the amended Terms and Conditions are made available on the Store's website, provided that the previous provisions of the Terms and Conditions apply to orders placed and Agreements concluded before the change to the Terms and Conditions came into force.
The Customer may at any time access the current version of these Terms and Conditions via the "Terms and Conditions" tab posted on the Store's home page, and may also print it out at any time.
The Terms and Conditions form an integral part of the Agreement.
Agreements concluded through the Store are concluded under Polish law and in the Polish language.
In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, and the Act on the Provision of Electronic Services.